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Child found toy in Tesco and prepared to take it to lost property only to be confronted with security staff...
While shopping at Tesco our small girl found an electrical toy lying on the floor. This was obviously a used item and not Tesco goods. We decided it looked expensive and as there were various shops around that the best thing would be to leave at the police lost property. We completed our shopping and while exiting the alarms were set off and we were what can only be described as ambushed by security, Tesco staff and alarmingly the male owner of the item who lost it in the first place! All manner of accusations were made in front of staff, onlookers family and acquaintances and we were very distressed, especially my child who thought she had done the right thing. As we were shopping for quite a while this operation and surveillance must have been ongoing in the background with no approach to us regarding the toy. Instead we were accosted and embarrassed in front of the shop and treated like criminals. My wife and child have not had much sleep since the incident and I feel I should take matters further if at all possible. Would this be a worthwhile case to bring, or should we just ignore and try to forget it?
In the first instance you should contact the store in writing with your grievance detailing precisely what occurred. It does not appear they handled the matter sensitively or in the manner that might have been expected.
In the first instance you should contact the customer services department of the store concerned, but in the event that they do not give you satisfaction, you should demand they put you in contact with their group Customer Services so that a formal complaint can be made. A copy of the formal complaint should also be sent to the store in question.
If again you receive no satisfaction come back to us and we will advise on possible legal redress.
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